There are many approaches to
project management that will result in the same end goal, a fully functioning
solution and a happy client. Often
times, however, even the most experienced project managers will struggle to
maintain consistent footing when the project runs into rocky patches. I have learned that in order to stay the
course and continually deliver solutions on time, in scope and within budget
one must elicit these key principals: Punctuality, Persistence and Positivity. Alliteration at its finest, these three attributes
will help you deliver consistent results that keep the client happy.
Punctuality:
As we’ve heard time and time again, early bird gets the
worm. And they really do. Whether it’s consistently showing up on time
to meetings or completing a deliverable by the due date, it is critical to be
punctual with your client. Punctuality
shows the client that you are professional and capable of delivering the project
you are working on. This idea also applies to the members on your team. Don’t use the excuse that since it’s an
internal meeting you can be a few minutes late.
Everyone’s time is very valuable and being punctual will show others
that you recognize that fact.
Persistence:
Persistence can sometimes border on pushy, especially
when it’s with your team members and you’re following up yet again on the
status of the overdue deliverable.
However, this behavior is critical for a project manager and it most
definitely does not make you a pushy project manager. Whether it’s via email, the phone or walking
over to a desk asking constantly questions to your clients or team members is
the only way to fully understand the project status. Maintaining a clear line of communication
with your clients and team members will allow you to become a trusted advisor
and help you relay important project information accurately and quickly.
Positivity:
Don’t worry, be happy.
While this idea is much easier said than done, clients always appreciate
working with someone that is friendly and welcoming. On days that everything seems to be going
wrong your ability to put aside the negativity you are feeling while working
with your clients will truly make a huge impact. The same goes for the team members you’re
working with. If you maintain a positive
aura people will naturally be more willing to open up to you. Creating a positive work environment where
issues are identified and discussed will almost always ensure project success.
While these elements were described
in the context of project management they can most certainly be applied to any
role that you have on a project. Whether
you’re a project manager or a developer, applying these principals to your
day-to-day work will ensure you continue to deliver exceptional products time
after time.
-Claire
If you're interested in learning more about Project Management for SharePoint, consider attending our SharePoint Project Managment Symposium in June. Hope to see you there!
For free opportunities to earn PDU credit, consider registering for a SharePoint Roundtable in your community!
About Claire Cupps: Claire lives and breathes project
management and has a dream that someday all projects would be under-budget,
ahead of schedule and over delivered.
When she’s not busy dreaming she helps clients improve communication,
processes and collaboration through SharePoint.